Meet the Megasys Staff
Over the past year Megasys has added to its staff in several key areas. We strongly believe our success can only be measured by the success of our clients. Our support staff is dedicated to providing superior customer service, support, and training as quickly and efficiently as possible, to eliminate any down time at your site. We are constantly striving to reach perfection because we want to be your property management software partner for the next 20 years.
Mark Jewart –President
June 1998
Starting as a help desk programmer, Mark embraced Megasys and involved himself in all aspects of the company’s daily operations with 110% enthusiasm and energy. Evolving within Megasys, Mark accepted the challenges of support technician, software development, software trainer, and sales/marketing before accepting his current role as President of Megasys in May 2007. In the past two years, Mark has turned the company around and brought new life into a 20 year old company, who was just getting by. With a new focus and direction, Mark is earning name recognition for both Megasys and the products we offer. He has strengthened the staff and surrounded himself with qualified people who share his vision for Megasys as a company that will continue to grow and become a strong leader in the Hospitality Industry for many years to come.
Gail Taylor – Comptroller
September 2006
Gail joined Megasys in the fourth quarter of 2006, when the Portfolio GUI conversion and Camp module were in the initial stage of development. The hotel and software industries were new learning experiences for Gail but she has definitely enjoyed the challenges. She is extremely optimistic about the coming year and looks forward to all the possibilities associated with the new software packages and expanded client base. Gail is responsible for all the financial functions within Megasys, as well as, Client Support Contracts and Invoicing, Human Resources, Central Reservations Call Center, and Office management.
Melodee Haight – Inside and Internet Lead Sales
April 1999
Melodee has served many roles since joining the Megasys team in 1999. Starting off as a Support Admin to Support Desk Supervisor, to Product and Client Relations, Melodee has changed hats and is focused on marketing the Company and developing sales for existing and new clients. She takes an active role in the implementation process to ensure her Clients receive the kind of customer support she has provided since day one.
Zion Spencer- Sales
January 2008
Zion has been with Megasys since January 2008. His background did not include experience in the hospitality industry but he was determined to learn. After one shadow training session, he hit the road, training clients without any additional support. He has taken a strong interest in enhancing our training materials and even converted manuals into power point presentations. Recently, Zion has become the Project Leader for our new market segment, Camps, Conference and Retreat Centers, using our Camp BackPack product and new Conference Services module. He is proving to be a strong leader within Megasys and this market segment.
Kurth Sires – Manager of Professional Services
May 2006
With ten plus years of diversified hotel operations experience to draw on, Kurth understands the needs of the hotel staff and believes his primary role is to convey all the possibilities offered in the Megasys software. His focus is to help the client establish and maintain effective operating procedures and obtain optimal benefits from the Megasys software. Kurth started off as a trainer in Professional Services and quickly proved himself as a leader, becoming the Professional Services department Manager after a year and half. He has a strong commitment not only to Megasys, but, to each client he and his staff supports and is the first one to roll up his sleeves and do whatever it takes to get the job done and obtain client satisfaction.
KT Cahill – Client Relations and Project Coordinator
April 2009
She may be new to the Megasys team, but when it comes to the Hotel industry KT knows it all. She has spent 14 years in hospitality and of those, 8 years has been in positions of Executive Management. Starting in PBX and quickly moving through the ranks to be GM of several high end resorts, she has brought a “users perspective” to the Megasys Professional Services area. KT believes superior customer support is one of the most important products provided any client and will utilize her knowledge of hotel/condo/resort operations to assist with issues in the most efficient and effective manner possible.
Stephen Cloukia – Professional Service Associate
August 1995
After many years working in operations and financial management in the hospitality industry, Steve joined Megasys. He has worked in several positions within the company, but, has found his true enjoyment, Professional Services. His primary focus is on aiding clients with questions associated with the Portfolio accounting modules as well as providing offsite training at new client sites. In this position he works closely with the clients, helping them debug procedural problems and assisting in correcting other issues. Steve is known for his documentation and spreadsheets, and anyone who has been helped by him knows that he covers everything and the client can always reference back to those documents.
Kimberly Apgar – Professional Services Associate
November 2008
Using knowledge she acquired working in hotels for over 2 years, prior to starting at Megasys, she hit the floor running and hasn’t stopped. She spends her time supporting clients, testing our software and has become a very strong installer. She is very organized and while on-site she feels right at home, training others not only about our software, but, using best practices she has learned from working in the hotel environment. Kim really enjoys interacting with clients and being able to provide the excellent support.
Meredith Storm – Professional Services Associate
December 2009
Meredith graduated from Oklahoma State University in December 2008, with a BS in Hotel and Restaurant Administration. She has a background in hotels as well as restaurants.Meredith Just moved back to Oklahoma from Texas, where she was the Director of Catering and Restaurant Supervisor for the Restaurants at Chesapeake Energy. She is very excited to be working more on the hotel side of the industry again, and look forward to a promising future with Megasys.
Craig Milligan – Special Projects
July 2008
Since joining Megasys, Craig has taken on the challenges of keeping our product current, managing a growing staff and delivering support and services to our Clients. Craig’s background is not in Hospitality, but, he did come from a similar company in size that developed ERP software. He installed, developed, and provided support to those clients, which made the transition to Megasys and his new role, simple. Without prior hotel experience to draw from, Craig always looks to our customers to define the direction of our software and enhancements, bringing new vision and higher expectations of quality. In just a few short months, Craig has proven himself a major asset to Megasys and our future growth.
Bashshar El-Ali – Developer
May 2006
After earning his BS in Computer Science, at the University of Central Oklahoma, Bash began his programming career with Megasys. The Megasys family has dubbed Bash as our “silent warrior”, he’s always there, steadily working, assisting others, and willing to do whatever is necessary to take care of business. He quickly became a very strong programmer, taking on the challenges required in the industry. His current project is to make sure all our clients are PCI Compliant!
CJ White – Support Team Leader
July 2005
CJ enjoys the diversity of technical challenges he encounters through his Programmer position, as well as the variety provided from assisting clients with hardware and networking needs. Megasys relies on his multiple talents to provide clients with excellent technical skills both at their facility and in house. Over the past couple of months, he has been migrating his talents and is focusing on the more creative development side of Megasys. With this move he is now taking on the challenges of enhancing the software and creating new tools to help our clients be more efficient in their positions. Though he is not considered support, CJ will stop what he is doing to make sure clients get help when needed!
Roger Toliver – Technical Support/Professional Services
May 2006
Coming from a 15 year service related background in the technology industry; he understands customers need and works diligently to resolve any problems associated with our software. Roger enjoys the complex challenges associated with programming code and finds a great deal of satisfaction in resolving customer issues. Roger not only helps support the clients during the day, but, he can also be found supporting them after hours. He is one of several that is there ready to help the client, no matter what time of the day, evening or middle of the night.
Linda Pennington – Programmer
April 2009
New to the industry and Megasys, Linda brings a diversified view to our traditional practices; utilizing her BS degree in Management Science and Computer Systems. She admits her true love is her family, especially those grandchildren, but is quickly developing a special bond with Megasys software and is excited about working more client issues. In the short time that she has been with us, she has put her arms around the product and shown strong initiative to overcome the learning curve in both hospitality and Megasys.
We are here . . . at your service!
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