Megasys Cares About Customer Care -Great Growth and More to Come!

Upon settling into the role as President of Megasys Hospitality System in 2007, Mark Jewart raised the bar for our client services department. Mark, felt that many problems in the business world were communication related.
Megasys has always had and will keep that personal touch of customer service. As our company has grown during Mark’s leadership, so has our staff. Our already knowledgeable staff has been increased with professionals already experienced within the hospitality industry. Each of our new staff members were selected based on their expertise and the benefits they could provide our clients.

Megasys understands that there's no industry that DEMANDS customer service more than the hospitality industry. We go the extra mile to ensure your support needs are met immediately by a courteous and knowledgeable staff member. Our clients are greeted by a “live” person who will conduct each call in a professional manner to obtain issue details and review/verify the following:

• Verify all contact information is valid and update as needed.
• Determine if issue has been reported prior to the call. If not, a new ticket will be entered and assign to a support representative for resolution.
• Provide ticket number to the caller. This number is used for any follow-up calls.
• Review any open tickets with Client to provide updates as needed.

These steps may not be handled in precise order as each support representative customizes it to their unique personalities. If you are contacting a staff member regarding an open issue and they are not available, you will be asked by a “live” person if you want to leave a voice mail. These procedures allow us to offer unparalleled service to all of our clients ensuring the best possible outcome for support issues.

It is important to us to have continual feedback on what you and your property require in regards to support and services. We encourage you to share your thoughts by calling 800.492.5001 or e-mailing any of the following:

Mark Jewart, President & COO, MJewart@megasyshms.com
KT Cahill, Product/Client Relations Director, KTCahill@megasyshms.com
Craig Milligan, Development and Support Manager, CMilligan@megasyshms.com
Kurth Sires, Professional Services Manager, KSires@megasyshms.com